Frequently Asked Questions

Q: I bought a beautiful jewelry online with free shipping, what does it cover?
A: The shipping cost covers the courier expense only (typically FedEx/DHL/SF Express/UPS). Customers are responsible for all importation payments and must comply with all applicable laws and regulations, including taxes, duties, and other charges (such as VAT, Customs, Brokers, etc.) in their state or country of residence. We recommend verifying these laws and regulations in your county of residence before confirming a purchase, as these responsibilities solely lie with the client.
For more information about our Free Shipping Policy, please click Here.
Q: Do you accept cash payments?
A: We accept cash payments at our UAE offices only. After completing the order, please contact our Customer Service Team at to schedule an appointment.


Q: Is my new jewelry under warranty?
A: Top Crown Jewelry proudly stands behind each of our jewelry items, providing a House Warranty.
For more information about our House Warranty Policy, please click Here.


Q: I would like to customize/personalize my new jewelry before placing an order, what should I do?
A: Clients can choose the following customization and personalization services for their selected jewelry:

  1. Ring resize - a free resize service is offered to our customers.
  2. Tennis bracelet shortening - free (you will get the removed part separately).
  3. Engraving - a free engraving service is offered to our customers.
    We generally process and prepare clients' orders for dispatch immediately. Therefore, we recommend notifying us about any modifications required for their jewelry upon checkout in the "order special instructions" box.
Q: I purchased new jewelry, but I changed my mind and would like to return/exchange/cancel my purchase:
A: Our clients' satisfaction is our top priority, and we offer a Money-Back Guarantee.
For more information about our Money-Back Guarantee, please click Here.
Q: What is the best way to contact you?
A: If you bought jewelry directly from our online store, please contact us via email at
If you bought jewelry from us on another selling platform, please contact us via the chat on the relevant selling platform.
Include as many details as possible in your message. Our Customer Service Team is eager to answer any questions and provide assistance required.